Returns and complaints

Regretted purchase

You always have a 15-day right of withdrawal at rebozocopenhagen.dk. The withdrawal period expires 14 days after the day you receive your goods.

Reimbursement

We will refund the money to the payment card you used when you placed your order. If you want the money to be returned to someone other than the payer, you must write an email to us referring to your order number (extends the refund by about 14 days). The money will be transferred once we have received and examined your return package and whether the return goods meet our return requirements (e.g. unused rebozo, or washed and rebozo is in good condition so we can sell the rebozo again)

Return freight

Rebozo Copenhagen does not offer free return shipping. But return shipping costs only DKK 50, this only applies in Denmark. Write to us with your order number and the reason for returning your order and we will send you an email with your return label. You are not obliged to use the label we have sent you. You can return the package yourself at your own expense to our office in Ørestad, Copenhagen, either by sending the package or dropping it off, it’s up to you.

The address is:

Rebozo Copenhagen

Hannemanns Alle 10M, 2300, Copenhagen S

If you use our returns label, we will deduct 50 DKK from the amount you paid for the item you want to return.

Return shipping from abroad is responsible for your own return at your own expense to our office in Ørestad, Copenhagen.

Complaints or misdelivery:

Always contact us in the event of a complaint or faulty delivery, as not all complaints must be returned. Write an email to info@rebozocopenhagen.dk, describing the problem, possibly with a photo/video. We will then assess whether the product need to be returned to us. Remember that all rebozos are hand-woven so they are not perfect. They can have one thread out or different colors.

Any questions?

If you have more questions or if something is unclear, you can write to info@rebozocopenhagen.dk. And if you don’t feel like writing an email, give us a call on +45 31315193 and we’ll explain it all to you.

More details on returns and complaints:

How to do it:

In case of withdrawal, please send an email to: info@rebozocopenhagen.dk. Write to us with your order number and the reason for returning your order.

Once you have spoken to us by email or phone, use the return label that we have sent you by email after you have written to us. Attach the label to the parcel, drop it off at a parcel shop and wait for your money to be returned.

General remarks on withdrawal and returns:

You lose your right of withdrawal if you break the seal on product(s) that are not suitable for return for health protection or hygiene reasons.

You are responsible for the direct costs of returning the product(s). You bear the risk of the product(s) from the moment they are delivered and, when returning them, you are responsible for ensuring that they are properly wrapped. When using the return postage ticket provided, DKK 50 will be deducted from the amount refunded.

Therefore, keep the postal receipt and any track and trace number. You bear the risk of the goods from the time of shipment until they are received by Rebozo Copenhagen.

Once the product(s) are returned, the purchase price will be refunded to your account within a few days.

For practical details – see section ”Complaints and returns”.

Once you have informed us that you want to cancel your purchase, you have 14 days to send the product(s) back to us.

The condition of the product(s) when you return them

If the rebozo has lost value because you have used it in a way other than what was necessary to establish the nature, characteristics and functioning of the product, you can only get back part of the purchase price. The amount you can get back depends on the trade value of the rebozo, and in some cases this may mean that you can only get back the shipping costs.

Refund of the purchase amount

If you regret your purchase, you will get your money back. If the goods have deteriorated, we will deduct the amount you are liable for.

We will refund all payments received from you, including delivery costs (except for additional delivery costs in cases where you have chosen a delivery method other than the cheapest standard delivery method we offer), within 14 days from the day we receive your notification of withdrawal.

We will return the money using the same means of payment you used to make the purchase, unless we have agreed otherwise.

We can withhold payment until we have received the product(s).

Purchased product(s) must be returned to our warehouse:

We can withhold payment until we have received the product(s).

The item must be sent to:

Rebozo Copenhagen
Hannemanns Alle 10M
2300 Copenhagen

You are welcome to come to our shop and return your parcel yourself. Of course, it doesn’t cost anything.